Employer Administrative Services: Next Step in Promoting Wellness

Administrative Services in Wellness Programs

The workplace is where over 60 percent of citizens get their health insurance every year. Many companies provide not only health coverage, but also wellness and well-being programs to ensure employees stay healthy and productive. Corporate emphasis on controlling benefit costs has led employers to look for new ways to manage healthcare spending within their organizations without curbing any perks.

An interesting approach gaining traction among employers is helping employees with the administrative side of their health coverage. One the first steps toward ensuring good health begins with helping employees receive proper preventive care services. And a critical element of preventive medicine starts with a trusted primary care provider who can perform health screenings, monitor for illnesses and address any health issues.

Foster PCP Relationship

According to the National Association of Community Health Centers, U.S. adults who have a primary care doctor have a 33% lower health care cost than those who only see specialists. Helping employees choose a primary care physician (PCP) based on their parameters will provide a basis for a relationship that gives them someone who will monitor their status and recommend appropriate health and lifestyle strategies throughout their life stages.

Access Technology Tools

Employees also need help comparing costs, particularly if they are on a high deductible health plan and responsible for meeting their deductibles prior to the plan picking up any costs. Providing employees with online tools to calculate and compare costs for things like medical imagining and pharmacy drugs can ease the burden of shouldering more of the cost of their care.

Provide Patient Support Services

Some companies are therefore making the case for partnering with an administrative patient support service to provide scheduling help, price comparisons, billing reconciliation, and other support care. While there are start-up costs for employers they can achieve value through employee usage to create a healthier, more productive workforce. A patient advocacy service allows employees to remain focused on work instead of trying to manage administrative tasks associated with their care.

Moving the focus to proactively maintaining employees’ health instills a corporate culture centered on valuing employees’ time and caring about their needs. Preventable illnesses or diseases left untreated can potentially increase healthcare costs for employees and employers. A reemphasis on preventive care through enhanced benefits like administrative services can provide a lasting impact and positive environment that encourages employees to achieve continuous good health.

Source:  Benefits Magazine. Administrative and Patient Support Services: Clearing the Path to Preventive Care. April 2017. PP36-40.

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